Privacy Policy

Office of Hedy Schleifer

Your privacy is important to Hedy Schleifer. This statement describes our privacy practices for our website (www.hedyschleifer.com) and office personnel including what type of information is gathered and tracked, how the information is used, and with whom the information may be shared. We are committed to protecting the privacy of our clients, associates and visitors.
We conform with the General Data Protection Regulation set forth by the European Economic Area for our visitors who are covered by that regulation. In addition, we comply, as required to various privacy laws in the US, covered below.

This privacy policy applies to visitors to our site who view only publicly available information, as well as customers who engage with us around our service offerings, free or paid. By visiting our site or engaging with us around our service offerings, free or paid, you agree to the terms of this privacy policy.

Your Personal Information

Hedy Schleifer is the sole owner of the information collected on our website or via our office personnel. You can visit www.hedyschleifer.com without telling us who you are and without revealing any personally identifiable information about yourself. However, to access certain portions of the website such as the free audio files or send us a message via the contact form, you may have to provide us personal information such as your name and e-mail address. We use this information to contact visitors about offerings for which they have expressed interest or may be interested in the future.

How Information is Collected, & Our Mailing List

Contact Form/Email: If you send us a message via our website contact forms, we require you to enter your first name and email address so that we can respond to your inquiry. Some forms include other requested information such as phone number, spouse/partner name, and how you heard about us. If you send us an email directly (not through our web form) we will capture any information that you give to us in your email so that we can better answer your inquiry. If you give us explicit permission via the webform checkbox or through our ongoing correspondence, your contact information will be included in our future mailing list so that you will be aware of future offerings and relational education material that may interest you.

Registration/Order: When you register for one of our workshops, training sessions, other events, or order a product, you will need to provide your name, mailing address, phone number, email address, and credit card information. Your credit card information is used solely for the secure processing of your registration or order. Your contact information will be included in our mailing list so that you will receive additional updates for the event/order for which you registered and be aware of future offerings that may interest you.

Calling our Office: When contacting our office, you may provide us with your personal information so that we can send you the information you request or answer your inquiry.

General Mailing List: We use a third-party provider, Mailchimp.com, to deliver transactional emails, event confirmations, and newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Mailchimp’s privacy statement. You can unsubscribe from general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails.

How Information is Used

Any information that you provide us via our website or to our office may be used to provide you with the services that you’ve requested from us including answering your inquiry, and also keeping you informed of future offerings via our mailing list. After your initial inquiry or registration, we may contact you again via email, phone, fax, text or postal mail depending on what information you provided.

Your Rights to Access / Remove / Change Your Information

Under the General Data Protection Regulation (GDPR), you have the following rights to your personal data:
• to access/view your information
• to rectify/amend your information
• to the portability of your information
• to withdraw consent of our use of your information
• to ask us to delete/erase your information
• to restrict/object our processing of your information
• to complain to a supervisory authority

Access / View / Change / Amend / Port your Information

You have the right, at any time for any reason, to view the information that we store about you. We will gladly tell you what information we keep in our records, and you can ask us to change or amend any of that information. Upon request, we can send you a file, such as an excel spreadsheet, with the information we have about you. We also appreciate any updates to your contact information such as a change in your mailing address or email address. You can provide us with your updated information by using the appropriate link on the emails you receive, or by calling or postal mailing our office with the update. To access your information, contact us at info@hedyschleifer.com or 305-604-0010.

Withdraw Your Consent to Receive Emails or Calls

To be removed from our marketing emails, you can do this by using the Unsubscribe link in emails that you receive. You may also send an email to info@hedyschleifer.com asking to be removed along with the exact email address you wish to have removed. You may also call or postal mail our office with the request. If you have previously ordered a product, or registered for an event, you may not be completely deleted from our records unless you specifically request that we delete that information as well; doing so may mean that we cannot fulfill on delivery of services. We take all removal requests seriously. You may need to be removed from more than one database, and any oversight or delay is purely unintentional and will be corrected.

Delete / Erase Your Information Completely

You may request at any time the deletion of all the information that we may have for you. We take all removal requests seriously. You may need to be removed from more than one database, and any oversight or delay is purely unintentional and will be corrected.

Be aware that requesting deletion, unlike unsubscribing from specific emails, is total and irreversible. This means that we will also lose record of you having ever been on our records, including any previous event registrations, products purchased, or previous instructions you may have given us opting out of specific emails types. If you re-join our systems, by voluntarily providing your personal information, you will appear to us as a completely new record.

To request deletion of your personal information, contact us at info@Hedyschleifer.com or 305-604-0010 using the email address we hold for you or otherwise proving your identity.

Restrict / Object / Complain of Our Use of Your Information

At any time, you want us to keep your information but do not want us to use it, you may inform us of the request along with exactly how you do or do not want your data used. If you consider that our processing of your personal information infringes upon data protection laws, you have the right to lodge a complaint with a supervisory authority responsible for data protection.

Cookie Policy

We use cookies to offer you a better browsing experience, analyze aggregate site traffic, and for online marketing purposes as outlined below.

What is a Cookie?

Cookies are text files containing small amounts of information which are downloaded to your personal computer, mobile or other device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie. Cookies are useful because they allow a website to recognize a user’s device. You can find extensive general information about cookies at www.allaboutcookies.org.

Cookies for Website Traffic Information (Google Analytics)

Like most websites, we use Google Analytics to collect standard internet log information and details of visitor behavior patterns. We do this to discover patterns such as the number of visitors to the various parts of the site. Some information collected includes internet protocol (IP) addresses, browser types, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks. This information is only processed in a way which does not identify anyone personally. We use this information to try to better understand visitor preferences. None of your personal or specifically identifiable information is used or stored.

Cookies for Marketing Purposes

Should we use online advertising through Google ads, Google uses a cookie to track the success of our advertisement. Likewise, we use a Facebook pixel to help us track the success of an advertisement on Facebook.

Affiliate Program Participation

We participate in the Amazon Associates Program, an affiliate advertising program. As part of this program, we have used customized links, provided by Amazon, to track our referrals of products on Amazon. This program utilizes cookies to track visits for the purposes of assigning commission on these sales.

YouTube Cookies

On our website we embed videos from our official YouTube channel. YouTube may set cookies on your computer once you click on the YouTube video player, to keep track of number of views, and where you may stop in the video so you can come back to the same place next time.

Disabling Cookies

You may disable cookies through your web browser settings at any time if you do not wish for information to be collected about how you use our website. More detailed information about how to manage cookies can be found at your browser’s website, or by clicking on ‘settings’ in your browser.

Security

Our website takes every precaution to protect our users’ information. When entering sensitive information (such as credit card number) on our registration/order form, that information is encrypted and is protected. While on our secure registration/order form, you should notice the padlock icon on the bottom of your web browser becomes locked, as opposed to its un-locked status when you are viewing or surfing other pages. If you do not see the locked icon on the registration page, do not continue to submit your order, and please notify us immediately.

Those We Trust with Your Information

We do not sell, distribute or share your personal information with third parties of any kind without your permission.

Friends and Associates: Rarely, a third party may ask us to distribute information for them that may interest you. In this case we will forward the information to you from our office directly, and will not give your information to the third party.

Your Fellow Graduates: Many couples and therapists who attend our workshops and trainings want to stay in touch with their classmates. If you attend our events, two weeks after the event we may distribute your name and email address to the rest of your classmates. Before doing so, we will ask for your permission via an email. At no time will we release your information to another party without your permission unless required by law to do so.

Event Registrations, Product Sales, & Payments: We use www.Stripe.com as our secure payment service to securely process all credit card information. Your credit card information is kept for a maximum of 30 days in order to issue refunds if necessary. Their full privacy policy is available on their site.

Overseas Organizers: Hedy is occasionally in other countries. Should you contact us interested in an event in a certain country, we may share your name, email and phone with our organizer in that country. For example, if you contact us interested in training programs in South Africa and asked to be contacted when an event is scheduled, we may give our organizer in South Africa your details so that they may notify you of the event and provide you with all the details.

Links to Other Web Sites

Our website contains links to other websites. Although we link only to people and organization we believe are trustworthy, Hedy Schleifer is not responsible for the privacy practices or the content of other websites. Please be aware of when you are leaving our website and review the privacy practices of the other websites.

Affiliate Program Participation

We participate in the Amazon Associates Program, an affiliate advertising program, designed to provide a means for sites to earn advertising fees by advertising and links to Amazon.com. As part of this program, we have used customized links, provided by Amazon, to track the referral to Amazon. This program utilizes cookies to track visits for the purposes of assigning commission on these sales. If you used these links and purchase a book on Amazon.com, we may receive a small commission at no additional cost to you.

“Do Not Track” Technology

Newer web browsers have a “Do Not Track” preference that transmits a “Do Not Track” message to a websites you visit with information indicating that you do not want your activity to be tracked. We currently do not respond to browser “Do Not Track” signals.

Childrens Online Privacy Protection Act Compliance (COPPA)

Our site and services are not appropriate for anyone under the age of 18, and we do not knowingly collect information from anyone under the age of 18. If you are a parent or guardian who believes we may have collected information about your child, please email info@hedyschleifer.com or call us: 305-604-0010

California Online Privacy Protection Act (CalOPPA)

We are in compliance with the requirements of CalOPPA (California Online Privacy Protection Act).

Notification of Changes

This privacy statement was last updated on September 23, 2019. Please visit this page from time to time and check for any updates. If there is a major change that affects how we use your personal information, you will be notified via email and be given the choice to allow us to use your information in the new manner.

Questions Regarding this Privacy Statement

Questions regarding this statement should be directed to info@hedyschleifer.com or
Hedy Schleifer
RE: Privacy Policy
2000 14th St. NW, Ste 104, #73022
Washington, DC 20009
Phone: 305-604-0010